Privacy Policy

SharpLync Pty Ltd is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Our approach is to be transparent, collect only information reasonably necessary for our services and business operations, take reasonable steps to protect it, and support lawful requests for access or correction.

We may collect personal information when you contact us, request support, become a customer, purchase products or services, use our websites, or otherwise interact with SharpLync.

• Identity and contact information: name, organisation, business address, telephone number and email address.
• Service information: support requests, systems, hardware, software, licences, service history and communications.
• Account and technical information: authorised contacts, access records, device or system information reasonably required to provide support.
• Billing information: information required to prepare invoices and reconcile payments. SharpLync does not store full payment-card details.
• Website and enquiry information: information you choose to include in a website enquiry. Depending on the form, this may be prepared in your own email application or transmitted to SharpLync through an email or form-delivery provider.
• Technical access information: IP address, browser information, requested pages, timestamps and security events that may be processed in hosting and security logs.

• Provide IT support, managed services, hardware, software and consultancy.
• Respond to enquiries and communicate about support requests, services and account matters.
• Manage billing, administration, legal obligations and business records.
• Protect customers, systems and SharpLync against fraud, misuse and security threats.
• Improve our services, operations and customer experience.
• Send relevant marketing communications where we have consent or another lawful basis, with an option to unsubscribe.

SharpLync uses reputable cloud, business and security providers, including services within Microsoft and Cloudflare environments, according to the function being performed. Information may be stored in Australia or in other regions used by those providers, subject to appropriate contractual and technical safeguards.

Reasonable safeguards include access controls, multi-factor authentication, encryption in transit, endpoint protection, logging, backups where appropriate and periodic review of access and security settings.

No internet transmission or storage system can be guaranteed completely secure. If we become aware of an eligible data breach, we will assess and respond in accordance with applicable law.

4.1 Analytics, cookies and hosting logs

The current SharpLync website does not intentionally use marketing cookies or website analytics. Cloudflare and other hosting or security providers may still process essential request, network and security information needed to deliver and protect the website. If SharpLync introduces analytics, advertising technology or non-essential cookies, this policy and any required consent controls will be updated.

Before discussing private account information or making sensitive changes, SharpLync may verify the identity and authority of the person requesting support. Customers should also verify unexpected contact by ending the call and phoning our published number, 0492 014 463.

Remote support is governed by our Remote Support Policy. SharpLync will never ask you to disclose or read aloud a password or multi-factor authentication code, and will never request internet-banking credentials, card PINs, gift cards, cryptocurrency or secrecy about a support session.

We disclose personal information only where reasonably necessary to provide services, administer our business, protect legitimate interests, obtain professional advice, or comply with law.

Providers may include cloud hosting and security platforms, software vendors, distributors, payment and accounting providers, communications services and professional advisers. Xero and Stripe may receive the information needed for invoicing and payment processing and handle information under their own privacy terms. SharpLync does not store full card details.

We may disclose information where required or authorised by law, including to regulators, courts or law-enforcement agencies.

SharpLync complies with the Spam Act 2003 (Cth). Electronic marketing is sent only where consent or another lawful basis exists. Messages will provide a practical unsubscribe method, and you may withdraw consent by contacting us.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding and may refuse a request where permitted by law, giving reasons where required.

You may also make a privacy complaint. We will investigate and respond within a reasonable time. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

Information is retained only for as long as reasonably needed to provide services, maintain records, resolve disputes and satisfy legal obligations. When no longer required, it is securely deleted or de-identified where practical, subject to backup-retention cycles.

We may update this policy when our services, practices or legal obligations change. The current version and review date will be published here.

SharpLync Pty Ltd — Privacy Officer
Email: privacy@sharplync.com.au
Phone: 0492 014 463
PO Box 1081, Stanthorpe QLD 4380