Remote Support Policy

SharpLync takes customer security, privacy and the integrity of remote support extremely seriously. Remote-access tools are useful, but their names and branding are also misused by scammers. A person claiming to represent SharpLync who pressures you or departs from this policy should not be trusted.

Only begin a session that you requested or expected. If uncertain, hang up and call our published number, 0492 014 463.

• Confirm that you initiated or were expecting the support contact.
• Use the official SharpLync support page and the TeamViewer link published there.
• If a call is unexpected, end it and independently call 0492 014 463.
• SharpLync may verify your identity and authority before discussing an account or changing a system.
• If you remain uncertain, do not connect. Contact SharpLync directly using the phone number published on this website.

Do not proceed if someone pressures, threatens or rushes you, asks you to conceal the session, or tells you not to discuss it with another person.

Before connecting, close banking, investment, payroll, accounting, password-manager and other applications or browser tabs containing sensitive information.

SharpLync will never ask you to:

• Reveal internet-banking passwords, card PINs or financial login credentials.
• Disclose, read aloud, email or message any password or multi-factor authentication code. If authentication is required for an authorised task, enter it yourself without showing it to the technician.
• Purchase gift cards or cryptocurrency, withdraw cash, or visit a bank during a support session.
• Make a payment because your computer, bank account or identity is supposedly under immediate threat.
• Keep the support session secret from family, colleagues, your bank or law enforcement.

Payments for legitimate services are handled through SharpLync’s normal invoicing process, not through a remote-control window.

Remote support is attended access. You must remain at the computer and monitor the session. The technician will explain material actions and should only access systems or files reasonably required for the agreed support task.

You may decline an action, pause the work or end the connection at any time by using the disconnect control or closing QuickSupport. Tell the technician immediately if you are uncomfortable.

SharpLync will not install permanent unattended access during an ordinary QuickSupport session. Any unattended-access arrangement requires a separate business need, clear explanation and explicit written authorisation.

SharpLync currently uses professional remote-support technology such as TeamViewer QuickSupport. Customers should obtain the software only from the official link on our Support page.

SharpLync remote support sessions are not audio or video recorded. The remote-support platform may generate connection metadata, and SharpLync may maintain technician notes and audit records for security, quality, service history and dispute resolution.

Technicians must not browse, copy or retain personal files unless it is necessary for the authorised troubleshooting task and the customer has been informed.

At completion, the technician will confirm that work is finished and the remote connection has ended. Close TeamViewer QuickSupport and delete the downloaded file if it is no longer required.

If anything felt unusual, disconnect immediately and call 0492 014 463. Do not rely on a number supplied by the caller.

1. Disconnect the remote session and hang up immediately.
2. Do not provide further information, codes or payment.
3. From a separate trusted device if necessary, call SharpLync on 0492 014 463.
4. If banking information was exposed, contact your bank using the number on its official website or your card.
5. Change affected passwords and report the incident to the relevant authorities where appropriate.